Effective Date: 1 Mar 2024

1. Introduction

This Privacy Policy explains how Kove Pilates, referred to as "Kove PIlates”, "the Studio" or "we," collects, uses, discloses, and protects the personal information of our users, customers, website visitors, and individuals interacting with our studio in any capacity. We are committed to safeguarding the privacy and security of your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

2. Information We Collect

We will only collect personal data that is necessary for the purposes for which it is collected and will inform you of the purposes for which the data will be used.

a. Personal Information: We may collect personal information such as your name, contact details (including email address, phone number, and address), date of birth, and emergency contact information.

b. Payment Information: When you make payments for our services, we may collect payment card details or other financial information. Please note that sensitive payment information is securely processed and your card details are securely stored by our payment service providers when you choose to save your card details and/or make a successful payment through the website.

c. Health Information: For safety and suitability purposes, we may collect information regarding your health, physical condition, or any medical conditions that may affect your participation in our classes or activities. This information is collected with your explicit consent.

d. Photographs and Videos: We may capture photographs or videos of participants during studio activities or events for promotional purposes. Your consent will be sought before using any such media.

e. CCTV footages: For your safety as well as the Studio’s interest, security cameras have been installed & will be doing spontaneous recording of your session in the studio. Information will not be shared and is purely kept for security purposes.

3. How We Use Your Information

a. Providing Services: We use your personal information to provide you with our pole practice bookings, pole dance classes, privates, workshops, space rentals, and related activities. This includes managing bookings and reservations, scheduling sessions, communicating with you, and maintaining your account.

b. Safety and Suitability: Health information is used to ensure your safety during pole dance practice sessions and to customise your experience based on your physical condition.

c. Payment Processing: Payment information is used for billing purposes and to process payments securely through our payment service providers.

d. Marketing and Promotions: We may use your contact information to send you promotional materials, newsletters, and information about our services, but only with your prior consent. You may opt out of marketing communications at any time.

e. Photographs and Videos: Any photographs or videos captured during studio activities may be used for marketing and promotional purposes, with your explicit consent.

f. Others: To comply with legal and regulatory requirements and to provide a personalised and tailored experience.

4. Disclosure of Your Information

a. Service Providers: We may share your personal information with trusted service providers who assist us in delivering our services, such as instructors, trainers, or other staff members for safety and instructional purposes, payment processors, marketing agencies, website service providers and IT support.

b. Legal Obligations: We may disclose your information to comply with legal requirements, such as responding to subpoenas or law enforcement requests.

5. Security of Your Information

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We will retain personal data only for as long as it is necessary for the fulfilment of the purposes outlined in this policy, or as required by applicable laws.

6. Your Consent, Rights and Choices

a. Consent: By providing us with your personal data, you consent to its collection, use, and disclosure as described in this policy. If you wish to withdraw your consent for any specific use or disclosure of your personal data, please contact us. Note that such withdrawal may affect our ability to provide you with certain services.

b. Access and Correction: You have the right to access and update your personal information held by the Studio. If you believe that your personal data is inaccurate or incomplete, you may also request corrections to it.

c. Withdrawal of Consent: You may withdraw your consent for marketing communications at any time by following the opt-out instructions provided in our messages.

7. Contact Information

For inquiries, requests related to your personal information, or to exercise your rights, please contact us at: kovepilates@gmail.com

8. Updates and Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

By engaging with Kove Pilates and/or entering the Studio’s premises, you acknowledge and consent to the terms outlined in this Privacy Policy. Your privacy is important to us and we are committed to ensuring the security and confidentiality of your personal data in compliance with Singapore's PDPA.